Company: Tikslas ir vertė, MB
Company code: 307206493
Address: Gerosios Vilties g. 1-65, LT-03147 Vilnius, Lithuania
Email: ambercrafters@gmail.com
Website: https://ambercrafters.com/
1. Return Period
We accept returns within 30 days from the date of purchase.
If 30 days have passed since your order, we cannot offer a refund or exchange unless required by applicable law.
2. Condition for Return
To be eligible for a return:
The product must be unused
Must be in its original condition
Must include all original packaging, gift box, inserts, and accessories
Must not show signs of wear, use, or damage
Products that are returned worn, scratched, damaged, or missing packaging cannot be refunded.
3. How to Initiate a Return
To start a return, please contact us at ambercrafters@gmail.com.
Include:
Order number
Full name
Reason for return
Photos (if applicable — e.g., damaged items)
We will respond with detailed return instructions, including the return address.
Returns sent without prior approval may not be processed.
4. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or denied.
If approved:
Your refund will be processed to your original payment method
Refunds typically appear within 5–10 business days, depending on your bank
If denied, we will inform you and return the item to you (shipping costs apply).
5. Exchanges
We replace items only if they are:
defective,
damaged,
or if you need a different size or style (if available).
To request an exchange, email us at ambercrafters@gmail.com.
6. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund amount.
We do not provide prepaid return labels unless the product is defective or damaged.
7. Damaged or Defective Items
If your item arrived damaged, defective, or incorrect, please contact us within 48 hours of receiving the item.
Send an email containing:
Order number
Description of the issue
Photos or video of the damage
If the claim is approved, we will:
offer a replacement, or
offer a full refund (including shipping costs)
8. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Gift cards
Used or worn jewelry
Customized or personalized items
Clearance or final-sale items
9. Lost or Returned Packages
We are not responsible for:
Items lost due to incorrect shipping information
Packages returned because they were not picked up from the postal office
Customs delays or charges
If a parcel is returned to us due to delivery failure, the customer is responsible for reshipment fees.
10. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact:
Tikslas ir vertė, MB
Email: ambercrafters@gmail.com
